Slatin Group: Elements of Service

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Interstate Hotels & Resorts Brings Slatin Group and Elements of Service to Its Five IHR Owned and Managed Properties

April 1, 2015

Interstate Hotels & Resorts, the largest third-party hotel manager in the U.S., asked the Slatin Group to bring the Elements of Service training to all five of the properties it also owns. Peter Slatin traveled to these hotels over the course of 10 days in April, training hundreds of managers and associates. The five hotels included the Sheraton Columbia; Hilton Durham; Westin Atlanta Airport; Hilton Arlington (Tx.); and the historic Hilton Sellback Louisville. Slatin Group worked with the general managers and human resources directors at each property to schedule workshops that could accommodate as many associates and executives and managers as possible. The hotels range in size from just over 200 rooms, with roughly half that many employees, in Columbia to 580 rooms at the Westin Atlanta Airport, which has the largest employee count at 400.

Slatin Group’s work with these hotels extends the recognition of Slatin Group’s program expressed in a letter the company sent to its general managers and regional executives across the U.S. informing them of the Elements of Service program and explaining its benefits. Each of these hotels has a unique position in its marketplace. The Columbia property is the oldest in that market and serves a bustling convention and banquet business. The Hilton Durham, in the heart of downtown, serves not only the prestigious Duke University community but also the area’s medical and hospital community. GM Brian Wells pointed out that the Elements of Service program took on added significance for his associates because of this transient population of recovering patients and their families. The Westin Atlanta Airport’s 580 rooms operate at peak levels year-round in the hyper market of Hartsfield-Jackson International Airport, through which pass many travelers who need special accommodation for a physical disability. The Arlington, Tx. Hilton is a stone’s throw from AT&T Stadium where the Dallas Cowboys play, and is also close to the American Airlines Arena, home to the Dallas Mavericks. Finally, the Hilton Seelbach Louisville, which opened in 1905 and is on the National Register of Historic Places, has undergone significant renovation to make it fully accessible.

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