Slatin Group: Elements of Service

A flexible, modular training program

For businesses and organizations seeking to improve their interactions and communication with special-needs clients

Virgin Hotels partners with Slatin Group to enhance guest experience for disabled travelers.

June 5, 2014

New York, June 3, 2014—Virgin Hotels is partnering with Slatin Group, a leading consultant on service to the increasingly active and mobile community of travelers with disabilities. Slatin Group’s focus on creating a guest experience for the disabled on par with that of the public at large is a perfect fit for Virgin’s staunch commitment to innovation and to bringing the best in customer service to all of its guests. ... read more

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

Slatin Group provided us with invaluable consulting services due to their top-notch expertise in accessibility issues and the hospitality industry. I recommend the Slatin Group without hesitation.

— Joan O’Keefe, Executive Director
Southeast Alaska Independent Living

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