Elements of Service is a flexible, modular training program

The Presidential Debates: Inaccessible To The Deaf

DPAN.tv's coverage of the first presidential debate, which featured ASL interpreters for President Trump, Vice President Biden, and the moderator Chris Wallace. SEAN FORBES/DPAN.TV

“If you guys make any of my TikToks viral, pls make it this one – it’s so important.” That was the plea that young Erin Sydney Rosenfeld led off with on her now viral TikTok post as she vented her frustration during the first presidential debate on Sept. 29.

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Our leadership team benefited from the Slatin Group’s focused training on delivering excellent service to our guests with disabilities. Their Elements of Service program has enabled us to move beyond the basics of ADA compliance and has enhanced our ability to create a truly welcoming environment that supports our ambassadors and reassures our guests.

—Marie-Paule Nowlis, Hotel Manager
Sofitel New York

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

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