Slatin Group: Elements of Service

Elements of Service is a flexible, modular training program

For businesses and organizations seeking to provide exceptional service to clients with disabilities

A Total Failure for Disabled Consumers

December 6, 2018

What first appeared to be a story of a disastrous airport trip highlighting the ongoing failure of airlines to serve travelers with disabilities has become quite something else: a cautionary tale about the easy exploitation of people with disabilities along with those working hard to integrate a still underserved population into the mainstream. ... read more

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

Slatin Group provided us with invaluable consulting services due to their top-notch expertise in accessibility issues and the hospitality industry. I recommend the Slatin Group without hesitation.

— Joan O’Keefe, Executive Director
Southeast Alaska Independent Living

Hyatt Regency Logo   Art Works Logo      Green Square Tavern Logo InterContinental New York Times Square