Slatin Group: Elements of Service

A flexible, modular training program

For businesses and organizations seeking to improve their interactions and communication with special-needs clients

Interstate Hotels & Resorts Brings Slatin Group and Elements of Service to Its Five IHR Owned and Managed Properties

April 1, 2015

Interstate Hotels & Resorts, the largest third-party hotel manager in the U.S., asked the Slatin Group to bring the Elements of Service training to all five of the properties it also owns. ... read more

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

Slatin Group provided us with invaluable consulting services due to their top-notch expertise in accessibility issues and the hospitality industry. I recommend the Slatin Group without hesitation.

— Joan O’Keefe, Executive Director
Southeast Alaska Independent Living

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