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Elements of Service is a flexible, modular training program

For businesses and organizations seeking to provide exceptional service to clients with disabilities

One World Observatory Becomes First Major Attraction to Welcome Elements of Service

Lakshmee Lachhman-Persad (left), Peter Slatin (right) and Peter's guide dog Inga at the One World Observatory, Manhattan view in the background

Lakshmee Lachhman-Persad (left), Peter Slatin (right) and Peter's guide dog Inga at the One World Observatory.

Slatin Group was thrilled to train the hard-working managers and staff at Legends’ One World Observatory, atop One World Trade Center, over the course of two days in mid-February.

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Quotes from clients:

Our leadership team benefited from the Slatin Group’s focused training on delivering excellent service to our guests with disabilities. Their Elements of Service program has enabled us to move beyond the basics of ADA compliance and has enhanced our ability to create a truly welcoming environment that supports our ambassadors and reassures our guests.

—Marie-Paule Nowlis, Hotel Manager
Sofitel New York

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

List of client logos
Virgin Hotels Logo   W South Beach Hotel Logo   W New York Downtown Logo   Sofitel Hotels & Resorts New York Logo   Loews Regency Park Ave York Logo   The Seelbach Hilton Loisville Logo   Hyatt Regency Logo   InterContinental New York Times Square