Slatin Group: Elements of Service


Announcing New Disability Column on

March 18, 2019

Please check out our new Disability column on It will track the march of social access by the disability community, in business, technology, arts and culture and wherever we see change happening or find obstacles along the way. Don’t hesitate to send ideas and comment on what you find there and feed the discussion.... read more

Virgin Hotel San Francisco Brings in Slatin group

January 21, 2019

Days ahead of opening its new-build hotel in San Francisco and in keeping with its commitment to providing excellent service to guests with disabilities, Virgin Hotels invited Slatin Group for hold two days of Elements of Service training for the managers and line staff that it has brought on board in preparation for the launch. Virgin Hotel San Francisco is the long-awaited second property in the brand’s roll-out.... read more

A Total Failure for Disabled Consumers

December 6, 2018

What first appeared to be a story of a disastrous airport trip highlighting the ongoing failure of airlines to serve travelers with disabilities has become quite something else: a cautionary tale about the easy exploitation of people with disabilities along with those working hard to integrate a still underserved population into the mainstream.... read more

Loews Regency Introduces Elements of Service

September 22, 2018

Slatin Group was excited to be invited to conduct Elements of Service workshops at the famous Loews Regency Hotel on Park Avenue in mid-September.... read more

No Barriers Summits NYC

August 30, 2018

As any traveler knows, visiting New York City can make for an exciting challenge. Leaders from the Colorado-based organization No Barriers USA are embracing that challenge—and inviting you to join them—during the 2018 No Barriers Summit, October 5–6.... read more

Sofitel NY and Plaza Leaders Receive Elements of Service Training

February 26, 2018

We were thrilled to be invited to bring Elements of Service training to their leadership this winter... read more

Accessible NYC Tours

December 1, 2017

Visitors know New York City is chockablock with terrific attractions, from famous sights like the Statue of Liberty to surprising finds like the City’s array of excellent food carts. But deciding where to go can present a bewildering challenge. One way to cut through the noise—and either see a lot of the City at once or go deep into exploring a single location—is by taking a guided tour.... read more

Getting the Message

October 10, 2017

Our message of creating social access through excellent customer service for people with disabilities is beginning to  be heard.

... read more

A Summer to Celebrate at Slatin Group

August 28, 2017

This has been an extraordinary summer for Slatin Group in bringing forward our message of social access and inclusion for people with disabilities.... read more

Sounds of NYC’s Rubin Museum

August 8, 2017

Many NYC museums are easily accessible, offering well-placed wheelchair entrances, plenty of guided audio and in-person tours, as well as a variety of experiences tailored to people with hearing and developmental or cognitive challenges.... read more

Bringing the Elements of Service Message to Miami

June 13, 2017

We’ve been invited to present to hoteliers and HR professionals on June 20th in Miami, courtesy of the Greater Miami and the Beaches Hotel Association (GMBHA).... read more

Training at the Hilton Garden In Central Park South

April 20, 2017

It’s rare that we can claim to have cornered a market, but that’s what we did  this week with a day of training and education for the staff of the Hilton Garden Inn Central Park South.... read more

When Customer Service Dies: the Strange Case of United Airlines

April 12, 2017

We are always on the lookout for stories involving acts of discrimination against people with disabilities by people whose job it is to provide customer service. These acts are usually the result of ignorance, fear and misinformation.... read more

Elements of Service Now Available as an E-Learning Program from Slatin Media Group

August 26, 2016

I’m thrilled to announce a new partnership with the Educational Institute of the American Hotel & Lodging Association (AHLEI) for the hosting, promotion and sale of our new Elements of service e-learning course just published by Slatin Media Group, strategic partner of Slatin Group. (Slatin Media is a partnership of Peter Slatin and noted instructional designer Jason Willensky, and Elements of Service is the first in what will be a robust line of e-learning products addressing disability and service across industries.)... read more

Arts, Media & Disability

August 17, 2016

By Jeremy Einbinder
As those in the disabled community fight for a more inclusive society, they often find that the toughest battles are with entrenched viewpoints about disability rather than any personal physical or intellectual challenge. Two recent articles highlight how culture surrounding disability has a profound impact on the way people respond to it in the real world.... read more

Peter Slatin Presents at NYC & Co. “Americans with Disabilities Act: Going Beyond Compliance to Customer”

July 30, 2015

Peter Slatin presents at Grand Ballroom of the Roosevelt Hotel as part of NYC Talks

As part of the month-long city-wide celebration of the 25th anniversary of the Americans with Disabilities Act, we spoke last week to a packed house in the Grand Ballroom of the Roosevelt Hotel alongside Clio King, Deputy Commissioner and General Counsel for the Mayor’s Office for People with Disabilities.

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NYC & Company Talks: ADA—Beyond Compliance to Service

June 25, 2015

When: July 20, 3:30–5 p.m.
Where: Roosevelt Hotel, Grand Ballroom

The Slatin Group is proud to lead the Elements of Service training session as part of NYC & Company’s July member events.... read more

Interstate Hotels & Resorts Brings Slatin Group and Elements of Service to Its Five IHR Owned and Managed Properties

April 1, 2015

Interstate Hotels & Resorts, the largest third-party hotel manager in the U.S., asked the Slatin Group to bring the Elements of Service training to all five of the properties it also owns.... read more

Virgin Hotel Chicago Incorporates Elements of Service Program for a All Associates

February 1, 2015

Following through on its commitment to providing its guests with disabilities with the same attentive, innovative service it has long been famous for, Virgin Hotels asked Slatin Group to begin training its managers and associates at its inaugural property, Virgin Hotel Chicago, even before the hotel opened its doors.... read more

Slatin Group Recognized by Echoing Green Foundation

January 1, 2015

Slatin Group was named a semifinalist for the prestigious 2015 Global Fellowship from Echoing Green Foundation.... read more

Westin NY Times SquareReceives Elements of Service Training

November 12, 2014

More than 100 managers and associates at the Westin New York Times Square, a major 900-room convention and tourist hotel in the heart of New York’s most famous theater, tourism and business district, underwent Elements of Service training from the Slatin Group in early November.... read more

Slatin Group Expands NYC Footprint with Select Service Focused Disability Training for Four Manhattan Marriott Hotels
Ownership Recognizes Import and Value of Dedicated Effort to Serve Large Market Sector

August 19, 2014

New York—August 19, 2014—People with disabilities in the U.S. wield a surprising $200-plus billion in discretionary income. Vision, hearing and mobility-impaired consumers want access to mean more than the basics of compliance, and are especially loyal to those who can answer that challenge. Recognizing the particular needs of disability service training for the select service hospitality sector, Slatin Group prepared and conducted two days of workshops focused on serving guests with disabilities at four Marriott select service hotels in New York.

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Virgin Hotels partners with Slatin Group to enhance guest experience for disabled travelers.

June 5, 2014

New York, June 3, 2014—Virgin Hotels is partnering with Slatin Group, a leading consultant on service to the increasingly active and mobile community of travelers with disabilities. Slatin Group’s focus on creating a guest experience for the disabled on par with that of the public at large is a perfect fit for Virgin’s staunch commitment to innovation and to bringing the best in customer service to all of its guests.... read more

EOS Training for W NY Downtown and Hotel Mela Times Square

July 3, 2013

Working for the first time with Paralympian racer Maggie Redden, we provided Elements of Service Training for two NYC hotels, both owned by the Moinian Group.... read more

Hyatt Deerfield

February 12, 2013

February 11–12, we conducted our second Elements of Service program for a Hyatt property, this one in suburban Deerfield, IL.... read more

Making Entertainment Accessible - Even on Ice

February 3, 2013

We were recently invited to attend a very special event: a touch tour of the Disney On Ice: Treasure Trove show, then playing at the Barclays Center in Brooklyn.... read more

Eliza Cooper on Marketplace

January 9, 2013

Eliza Cooper was interviewed on gains and challenges in accessible mobile phones by Marketplace, the business-oriented news show on National Public Radio.... read more

Accessible Recreation Options program moves forward in Alaska

December 5, 2012

With Slatin Group’s help, Southeast Alaska Independent Living’s Accessible Recreation Options (ARO) initiative has received an inaugural grant from Rasmussen Foundation. The grant will go toward continuing to develop outreach, training and support for tourism providers and tourists with disabilities visiting the region... read more

US Senate Fails to Ratify UN’s Convention on the Rights of Persons with Disabilities

December 4, 2012

The nastiness in Congress has now extended to people with disabilities. The Senate voted not to ratify the United Nations Convention on the Rights of Persons with Disabilities, denying even an expression of support for such rights to those who make up the “largest minority”... read more

Hyatt Regency La Jolla at Aventine

October 31, 2012

We conducted a two-phase Elements of Service program at the Hyatt Regency La Jolla, which is owned by Strategic Hotels & Resorts and managed by Hyatt. This 419-key, four-star property was designed by Michael Graves and opened in 1989. The General Manager is Mohsen Khaleghi, a Hyatt veteran who was brought into the HRLJ in mid-2011... read more