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When Customer Service Dies: the Strange Case of United Airlines

We are always on the lookout for stories involving acts of discrimination against people with disabilities by people whose job it is to provide customer service. These acts are usually the result of ignorance, fear and misinformation.... read more

Elements of Service Now Available as an E-Learning Program from Slatin Media Group

I’m thrilled to announce a new partnership with the Educational Institute of the American Hotel & Lodging Association (AHLEI) for the hosting, promotion and sale of our new Elements of service e-learning course just published by Slatin Media Group, strategic partner of Slatin Group. (Slatin Media is a partnership of Peter Slatin and noted instructional designer Jason Willensky, and Elements of Service is the first in what will be a robust line of e-learning products addressing disability and service across industries.)... read more

Arts, Media & Disability

By Jeremy Einbinder
As those in the disabled community fight for a more inclusive society, they often find that the toughest battles are with entrenched viewpoints about disability rather than any personal physical or intellectual challenge. Two recent articles highlight how culture surrounding disability has a profound impact on the way people respond to it in the real world.... read more

Peter Slatin Presents at NYC & Co. “Americans with Disabilities Act: Going Beyond Compliance to Customer”

Peter Slatin presents at Grand Ballroom of the Roosevelt Hotel as part of NYC Talks

As part of the month-long city-wide celebration of the 25th anniversary of the Americans with Disabilities Act, we spoke last week to a packed house in the Grand Ballroom of the Roosevelt Hotel alongside Clio King, Deputy Commissioner and General Counsel for the Mayor’s Office for People with Disabilities.

... read more

NYC & Company Talks: ADA—Beyond Compliance to Service

When: July 20, 3:30–5 p.m.
Where: Roosevelt Hotel, Grand Ballroom

The Slatin Group is proud to lead the Elements of Service training session as part of NYC & Company’s July member events.... read more