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Virgin Hotel Chicago Incorporates Elements of Service Program for a All Associates

Following through on its commitment to providing its guests with disabilities with the same attentive, innovative service it has long been famous for, Virgin Hotels asked Slatin Group to begin training its managers and associates at its inaugural property, Virgin Hotel Chicago, even before the hotel opened its doors.... read more

Slatin Group Recognized by Echoing Green Foundation

Slatin Group was named a semifinalist for the prestigious 2015 Global Fellowship from Echoing Green Foundation.... read more

Westin NY Times SquareReceives Elements of Service Training

More than 100 managers and associates at the Westin New York Times Square, a major 900-room convention and tourist hotel in the heart of New York’s most famous theater, tourism and business district, underwent Elements of Service training from the Slatin Group in early November.... read more

Slatin Group Expands NYC Footprint with Select Service Focused Disability Training for Four Manhattan Marriott Hotels
Ownership Recognizes Import and Value of Dedicated Effort to Serve Large Market Sector

New York—August 19, 2014—People with disabilities in the U.S. wield a surprising $200-plus billion in discretionary income. Vision, hearing and mobility-impaired consumers want access to mean more than the basics of compliance, and are especially loyal to those who can answer that challenge. Recognizing the particular needs of disability service training for the select service hospitality sector, Slatin Group prepared and conducted two days of workshops focused on serving guests with disabilities at four Marriott select service hotels in New York.

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Virgin Hotels partners with Slatin Group to enhance guest experience for disabled travelers.

New York, June 3, 2014—Virgin Hotels is partnering with Slatin Group, a leading consultant on service to the increasingly active and mobile community of travelers with disabilities. Slatin Group’s focus on creating a guest experience for the disabled on par with that of the public at large is a perfect fit for Virgin’s staunch commitment to innovation and to bringing the best in customer service to all of its guests.... read more