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Sounds of NYC’s Rubin Museum

Many NYC museums are easily accessible, offering well-placed wheelchair entrances, plenty of guided audio and in-person tours, as well as a variety of experiences tailored to people with hearing and developmental or cognitive challenges.... read more

Bringing the Elements of Service Message to Miami

We’ve been invited to present to hoteliers and HR professionals on June 20th in Miami, courtesy of the Greater Miami and the Beaches Hotel Association (GMBHA).... read more

Training at the Hilton Garden In Central Park South

It’s rare that we can claim to have cornered a market, but that’s what we did  this week with a day of training and education for the staff of the Hilton Garden Inn Central Park South.... read more

When Customer Service Dies: the Strange Case of United Airlines

We are always on the lookout for stories involving acts of discrimination against people with disabilities by people whose job it is to provide customer service. These acts are usually the result of ignorance, fear and misinformation.... read more

Elements of Service Now Available as an E-Learning Program from Slatin Media Group

I’m thrilled to announce a new partnership with the Educational Institute of the American Hotel & Lodging Association (AHLEI) for the hosting, promotion and sale of our new Elements of service e-learning course just published by Slatin Media Group, strategic partner of Slatin Group. (Slatin Media is a partnership of Peter Slatin and noted instructional designer Jason Willensky, and Elements of Service is the first in what will be a robust line of e-learning products addressing disability and service across industries.)... read more