Slatin Group: Elements of Service

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Slatin Group Expands NYC Footprint with Select Service Focused Disability Training for Four Manhattan Marriott Hotels
Ownership Recognizes Import and Value of Dedicated Effort to Serve Large Market Sector

August 19, 2014

New York—August 19, 2014—People with disabilities in the U.S. wield a surprising $200-plus billion in discretionary income. Vision, hearing and mobility-impaired consumers want access to mean more than the basics of compliance, and are especially loyal to those who can answer that challenge. Recognizing the particular needs of disability service training for the select service hospitality sector, Slatin Group prepared and conducted two days of workshops focused on serving guests with disabilities at four Marriott select service hotels in New York.

Disability Training

  • Slatin Group held ten workshops over two days, training nearly 200 managers and staff at the four hotels.
  • General managers at the Times Square hotels and the Central Park properties worked in tandem with their human resources directors to organize the training.

Hotel Properties

  • More than 1,200 rooms
  • Approximately 400 employees

Locations

  • Courtyard Times Square, located at 114 West 40th Street and Residence Inn Times Square, located at 1033 Avenue of the Americas
  • Courtyard Central Park and Residence Inn Central Park, located at 1717 Broadway
  • All four properties are managed by Interstate Hotels & Resorts

Slatin Group founder, Peter Slatin, noted:

“We designed the training to address the specific needs of these hotel properties and we believe it will allow them to be leaders in this important and growing service area. People with disabilities, like any traveler, should receive the same level of service as other guests at every hotel. Select service hotels have specific areas of concern and limitations that need to be addressed in special ways in order to serve people with disabilities. Interstate and ownership recognize the need for a customized disability training platform and expect to see the training pay-off through satisfying more disabled guests and attracting this growing guest segment.”

About Slatin Group

Founded in 2012 and based in New York City, Slatin Group brings together a broad range of active disability professionals in a variety of fields, as well as educators and management consultants. A longtime advocate for the disabled and a noted writer on commercial real estate and design for many publications, Peter Slatin developed Elements of Service to fill the gaping holes he and many colleagues encountered when traveling at venues at all levels of service.

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