Slatin Group: Elements of Service

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Virgin Hotel Chicago Incorporates Elements of Service Program for a All Associates

February 1, 2015

Following through on its commitment to providing its guests with disabilities with the same attentive, innovative service it has long been famous for, Virgin Hotels asked Slatin Group to begin training its managers and associates at its inaugural property, Virgin Hotel Chicago, even before the hotel opened its doors. In mid-November, Peter Slatin spent two days presenting workshops to the hotel’s staff members as they prepared to open the property early in 2015. More training of newly added staff was completed in February after the hotel had swung into limited operation, and continued training is now scheduled for early June to make sure that the hotel, now in full operation, is fully prepared for this expanding guest population As the hotel continues to make its mark in the Chicago hospitality market, Slatin Group and Elements of Service will remain an important component of its training curriculum..

In addition, Virgin asked for feedback on the positioning of its room layouts and public spaces for guests with disabilities. Virgin Director of People Clio Knowles called Slatin Group “a perfect fit with Virgin’s staunch commitment to innovation and to bringing the best in customer service to all of its guests.”

Virgin is the first hospitality company to partner with Slatin Group at both the corporate and property level, ensuring that management’s commitment to serving this important and often underserved market extends seamlessly throughout the brand.

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