Slatin Group: Elements of Service

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Getting the Message

October 10, 2017

Our message of creating social access through excellent customer service for people with disabilities is beginning to  be heard.  We’re proud to find ourselves alongside industry thought leaders like Marriott’s Apoorva Gandhi and Suzanne Markham Vagnera of Boston University’s School of Hospitality Administration in this on-the-mark article Deanna Ting in  Skft’s magazine, which was produced for its recent Global Forum:  https://skift.com/2017/10/09/hotels-try-to-soothe-guest-concerns-in-an-age-of-permanxiety/

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