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Finally—Overprice coffee and Terrible Fast Food Are now Fully Accessible

May 10, 2024

I appreciated being included in reporter Gloria Dawson’s article “Why Accessible Restaurant Design is a Win for Customers of allAbilities,” in Nation’s Restaurant News. The piece was prompted by the great fanfare around new Starbucks and McDonald’s stores promoting an approach to design in which  accessibility is a key design driver—a genuine departure from the long-held standard where the design lets you know that it has been forced into accommodating disabled people. We can only hope that these are not one-offs but true prototypes for all new locations—and that other restaurateurs and retailers will follow. Still, it’s worth asking, what took so long?

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