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Slatin Group provides education and training to improve communication and interaction with customers with disabilities in any business environment.

Our goal is to enhance and improve the customer and workplace experience for this increasingly important and visible client base to ensure comfortable, safe and positive experiences for all participants.

Our Programs

The programs we offer are tailored to each of our clients’ needs, and range from individual to group workshops and large seminars. We work with employees at every level of staff and management. Program sessions vary in length according to the scope of project, size of client employee base and depth of need.

Elements of Service In-person Training

Our simple and effective in-person training and support services.

In-person Training


Elements of Service E-Learning Program

Elements of Service: Serving Guests With Disabilities is an online learning program designed to train guestfacing hotel employees in best practices for serving guests with physical disabilities (vision, hearing, and mobility impairments).

E-Learning Program


The Destination Marketing Organization (DMO) Accessibility Blueprint

Gain the tools to reach and welcome an underserved and little understood yet broad and powerful consumer base. Become a destination that is accessible to all.

DMO Accessibility Blueprint


Why now

Our programs present the human side of the Americans with Disabilities Act. Beyond the changes to the built environment mandated by ADA, well-informed and balanced one-to-one interaction with disabled or special-needs clients and workers makes all the difference in creating loyalty and building brand awareness.

More than 50 million Americans have a physical or cognitive impairment that affects travel, shopping, professional and leisure activity. As the population ages, this number will grow not only on its own but as a percentage of the population as a whole, with the number of disabled more than doubling by mid century. Advances in accessible technology and mobility will greatly improve universal access for this large group. The same changes will also increase the earnings power and independence of disabled people, and wheelchair users, the visually and hearing impaired as well as those with cognitive challenges will become more active and visible participants in the American community. Those enterprises that are best prepared in training and education for changing circumstances among their clients and workers will be ahead of the curve.