Elements of Service In-person Training
Our simple and effective training and support services
- boost staff awareness and confidence.
- improve internal and external communication.
- reduce liability for businesses in customer or employee interactions.
- increase and enhance brand and operating profile
- build customer loyalty
Who can benefit from our services?
- Hotels
- Retailers
- Restaurants
- Cultural and entertainment venues
- HR professionals
- Building Security and Concierge Services
Section I:
- Defining disability and accessibility
- The demographics of disability
- Language and disability: changing words and minds
- Disability in the diversity, equity and inclusion discussion
- The Americans with Disabilities Act and customer service
- The three foundations of accessibility
- Beyond compliance
Section II: The Elements of Service
- Five simple and sequential steps for serving people with disabilities.
- Aligns with in-house customer-service training
Section III:
- Working with people who are blind or have low vision
- Working with people who are deaf or hard of hearing
- Working with people with mobility impairments
- Neurodiversity and customer experience
- Working with service dog teams