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Elements of Service In-person Training

Our simple and effective training and support services

  • boost staff awareness and confidence.
  • improve internal and external communication.
  • reduce liability for businesses in customer or employee interactions.
  • increase and enhance brand and operating profile
  • build customer loyalty

Who can benefit from our services?

  • Hotels
  • Retailers
  • Restaurants
  • Cultural and entertainment venues
  • HR professionals
  • Building Security and Concierge Services

Section I:

  • Defining disability and accessibility
  • The demographics of disability
  • Language and disability: changing words and minds
  • Disability in the diversity, equity and inclusion discussion
  • The Americans with Disabilities Act and customer service
  • The three foundations of accessibility
  • Beyond compliance

Section II: The Elements of Service

  • Five simple and sequential steps for serving people with disabilities.
  • Aligns with in-house customer-service training

Section III:

  • Working with people who are blind or have low vision
  • Working with people who are deaf or hard of hearing
  • Working with people with mobility impairments
  • Neurodiversity and customer experience
  • Working with service dog teams