Adding another iconic Manhattan five-star hotel to our roster of terrific clients, Slatin Group held a roundtable discussion and Elements of Service workshops for leaders and staff at the Lotte New York Palace in mid-August.
... read moreOur leadership team benefited from the Slatin Group’s focused training on delivering excellent service to our guests with disabilities. Their Elements of Service program has enabled us to move beyond the basics of ADA compliance and has enhanced our ability to create a truly welcoming environment that supports our ambassadors and reassures our guests.
—Marie-Paule Nowlis, Hotel Manager
Sofitel New York
Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.
— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square
