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Elements of Service is a flexible, modular training program

For businesses and organizations seeking to provide exceptional service to clients with disabilities

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Lakshmee Lachhman-Persad and Peter Slatin along with Peter's guide dog Inga at the Summit One Vanderbilt with the sun setting over the stunning backdrop of manhattan's skyline.

Lakshmee Lachhman-Persad (left), Peter Slatin (right) and Peter's guide dog Inga at the Summit One Vanderbilt.

Last August in partnership with Lakshmee Lachhman-Persad of Accessible Travel NYC, we introduced the Accessibility Blueprint. This unique program is dedicated to helping Destination Marketing Organizations (DMOs) and also other types of organizations learn how to build a path to accessible travel throughout their location while also building disability inclusion and accessibility from within.

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Quotes from clients:

Our leadership team benefited from the Slatin Group’s focused training on delivering excellent service to our guests with disabilities. Their Elements of Service program has enabled us to move beyond the basics of ADA compliance and has enhanced our ability to create a truly welcoming environment that supports our ambassadors and reassures our guests.

—Marie-Paule Nowlis, Hotel Manager
Sofitel New York

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

List of client logos
Virgin Hotels Logo   W South Beach Hotel Logo   W New York Downtown Logo   Sofitel Hotels & Resorts New York Logo   Loews Regency Park Ave York Logo   The Seelbach Hilton Loisville Logo   Hyatt Regency Logo   InterContinental New York Times Square