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Elements of Service is a flexible, modular training program

For businesses and organizations seeking to provide exceptional service to clients with disabilities

We’ve Been Busy: A Roundup

Peter giving a Keynote at Access U about his brother John and the future history of accessibility. His guide dog Inga, a yellow lab, is next to him.

Peter Slatin delivers a keynote at Access U.

Real change is happening in accessible travel, and the Slatin Group is proud to be at the forefront of an ever-growing group of advocates, nonprofit organizations and businesses working worldwide toward inclusive travel that is accessible for all.

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Quotes from clients:

The Slatin Group’s DMO Accessibility Blueprint has provided NYC Tourism + Conventions with a strong foundation in our drive to help make New York City a leading destination for accessible travel. Peter is truly a pioneer in this space, he brings lived experience, keen insights and a wealth of industry expertise to create solutions to real challenges. Slatin Group is an indispensable partner for NYC Tourism and a valuable resource for the travel industry.

—Fred Dixon, President and CEO
NYC Tourism + Conventions

Our leadership team benefited from the Slatin Group’s focused training on delivering excellent service to our guests with disabilities. Their Elements of Service program has enabled us to move beyond the basics of ADA compliance and has enhanced our ability to create a truly welcoming environment that supports our ambassadors and reassures our guests.

—Marie-Paule Nowlis, Hotel Manager
Sofitel New York

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

List of client logos
Virgin Hotels Logo   W South Beach Hotel Logo   W New York Downtown Logo   Sofitel Hotels & Resorts New York Logo   Loews Regency Park Ave York Logo   The Seelbach Hilton Loisville Logo   Hyatt Regency Logo   InterContinental New York Times Square