Slatin Group’s Elements of Service program provides our clients with a comprehensive, effective education and training solution that sets the stage for excellent, equivalent service for guests with disabilities. Our experience-based training eases anxiety for those on both sides of the service equation, giving managers and staff tools to feel confident and fully prepared to meet the needs of guests with disabilities, avoid common missteps and avert potential litigation . Guests feel at ease knowing they will experience the same excellent service that all guests expect. Our clients become leaders in offering hospitality to an increasingly visible and influential yet still underserved consumer market.
Slatin Group has trained thousands of hospitality managers and employees at hotels and tourism organizations across the U.S. through both in-person facilitated workshops and an e-learning Elements of Service course, which is produced by strategic partner Slatin Media Group. Our diverse client roster includes: five- and four-star hotels; convention center and independent boutique hotels; hotel management companies; major attractions and tour operators; Destination Management Organizations (DMOs); Public transportation authorities.
Peter Slatin is the founder and president of Slatin Group LLC, which provides education and training to the hospitality and tourism industry on service to consumers with disabilities.
Peter is an award-winning journalist and currently writes on disability for Forbes.com; he was previously a Forbes Financial Columnist focusing on real estate investment trusts. He was the co-founder and editor of Grid magazine, a trade publication covering commercial real estate and design. Grid received seven awards for editorial and design excellence from American Business Media and additional awards from the National Association of Real Estate Editors in its 3.5-year publishing history. He has written frequently on those subjects in The New York Times, Wall Street Journal, Barron’s and Architectural Record. He is a recipient of the Oculus Award for Excellence in Architectural Journalism from the New York City Chapter of the American Institute of Architects. He also served as editorial director of Real Capital Analytics, the leading industry data and research firm on commercial property investment. Peter, who is blind, is an adjunct instructor at New York University.
Peter is a longtime advocate for disability rights. He is a director of Empire State Employment Resources for the Blind and the Colorado Center for the Blind, an acclaimed educational organization affiliated with the National Federation of the Blind. He has served on the boards of Lighthouse Guild and the Van Alen Institute. He speaks frequently on disability rights, including universal design. He has consulted for organizations such as the Metropolitan Transportation Authority and NYC &Company. He holds a Master’s degree from Hunter College.
Slatin Media Group co-founder Jason Willensky, M.Ed., is an admired Learning and Development consultant. He has 20 years of experience designing eLearning, performance support, and classroom training for industry and government.
Mr. Willensky has adapted and enhanced The Slatin Group’s innovative Elements of Service training program for online, anytime/anywhere delivery. His aim is to create an effective course that enables learners to quickly grasp and apply the key behaviors of Elements of Service.
In addition to Mr. Willensky’s partnership in Slatin Media Group, he has designed training programs for clients such as Bank of America, Medtronic, Cargill, Dignity Health, and the U.S. Department of Transportation. He is a member of the Association for Talent Development (ATD) and the eLearning Guild.
Anna Carroll, MSSW, is an Austin, TX based organizational consultant specializing in workplace feedback, facilitation and development of leaders and groups, designing training and competency-based human performance tools. She continuously uses motivational formats to address leadership, process improvement, strategy development, career planning, and many other initiatives.
Carroll completed her undergraduate work at Sarah Lawrence College and Massachusetts Institute of Technology and received an MSSW from the University of Texas at Austin. Through her consulting practice at Interaction Design, Inc., she has worked with clients such as American Electric Power, Applied Materials, Austin Regional Clinic, Degussa, Dell Computer, Doosan (Korea), GE, Horseshoe Bay Resort, Lockheed-Martin, Tellabs, Starwood Hotels, University of Texas Center for Instructional Technology, TECO-Westinghouse, Washington Trust Bank and Zimmer.
Carroll is well known for her ability to explain and facilitate the linkage between people and business results in a clear and compelling way. She is a recognized innovator in identifying future trends affecting the workplace and addressing goals for each client with a focus on their unique business, culture, and vision for the future.
Wendy S. David
Wendy S. David, PhD is a Licensed Clinical Psychologist who works in the Women’s Trauma and Recovery Center at the VA Puget Sound Health Care System in Seattle. She received her PhD in Clinical Psychology from the University of Washington in 1991 and is also a Clinical Associate Professor with the Department of Psychiatry and Behavioral Sciences at the University of Washington.
Wendy is a sought-after presenter both locally and internationally on various aspects of disability, personal safety, interpersonal relationships, and mental health. Totally blind, she has published two books in the field of blindness which have received wide acclaim. Her first book, “Safe without Sight: Crime Prevention and Self Defense Strategies for People who are Blind” (David, McCall, and Kollmar, 1998), serves as the foundation of personal safety curricula in schools and agencies for visually impaired individuals around the country and in Australia.
Her most recent book, “Sites Unseen: Traveling the World without Sight” (David, 2010), promotes travel and serves as a resource guide to assist and encourage travel and tourism by individuals with visual impairment and special needs. Both books are available in multiple formats through the National Braille Press in Boston. She serves as a Director for Ski for Light, Inc. and for Guiding Eyes for the Blind, Inc., where she has received and traveled extensively with her past four Guiding Eyes dogs. When not working, writing, or presenting, she enjoys skiing, reading, attending concerts and the theater, and, of course, traveling.
Lakshmee Lachhman-Persad is an experienced, proven marketer and social media strategist in travel & tourism. She is an expert in disability and accessible travel, founder of AccessibleTravelNYC.com to share joys and challenges of touring New York City attractions. She champions equality at the intersection of disability, diversity and gender and is an advocate for inclusive marketing within the tourism industry. Read more about Lakshmee.