Blog
Prime Accessibility Flop On Amazon Prime Day
July 22, 2019
The price is the surprise in packages bought using the accessibility help desk. photo credit: ASSOCIATED PRESS.
I often feel incompetent when struggling with a web site’s interface. Some blind people must be able to do this, I think. And some can, but most can’t. One very cool customer service rep told me on the phone how she often listened helplessly as callers tried to navigate the Amazon site using their screen readers, even as they sought her help