Slatin Group Logo


Prime Accessibility Flop On Amazon Prime Day

July 22, 2019

Several Amazon packages haphazardly stacked.

The price is the surprise in packages bought using the accessibility help desk. photo credit: ASSOCIATED PRESS.

I often feel incompetent when struggling with a web site’s interface. Some blind people must be able to do this, I think. And some can, but most can’t. One very cool customer service rep told me on the phone how she often listened helplessly as callers tried to navigate the Amazon site using their screen readers, even as they sought her help

Read my latest story for

See more from the blog