Elements of Service is a flexible, modular training program

How Westchester County Tourism and Film Is Leading on Inclusive Travel

Westchester County executives and tourism leaders and Slatin Group presenters following our training session at the Louis V. Gerstner Center in Armonk, NY.

Thank you, Westchester County Tourism & Film for joining us on a learning and teaching journey to increase and improve accessible tourism throughout your 48 municipalities spread over 450 square miles. Helping this popular destination, where tourists spend well above $2 billion annually, address its accessible travel questions with a unified message is a challenge we are embracing. WCTF understands that its needs can be different from those in Our previous work with Destination Marketing Organizations in cities such as New York, Boston, New Orleans and Seattle.

Quotes from clients:

Slatin Group’s comprehensive and engaging Elements of Service training allows participants to foster a welcoming and inclusive environment for everyone. Peter’s unwavering support at SUMMIT One Vanderbilt has resulted in prioritizing top-notch accessibility practices in our training and development programs, ensuring a safe environment for both guests and employees. This insightful presentation is guaranteed to deliver significant value and a fresh perspective that will elevate any operation. We are thrilled to have Slatin Group as part of this journey!

—Matt James
Senior Guest Experience Manager
SUMMIT One Vanderbilt

The Slatin Group’s DMO Accessibility Blueprint has provided NYC Tourism + Conventions with a strong foundation in our drive to help make New York City a leading destination for accessible travel. Peter is truly a pioneer in this space, he brings lived experience, keen insights and a wealth of industry expertise to create solutions to real challenges. Slatin Group is an indispensable partner for NYC Tourism and a valuable resource for the travel industry.

—Fred Dixon, President and CEO
NYC Tourism + Conventions

Our leadership team benefited from the Slatin Group’s focused training on delivering excellent service to our guests with disabilities. Their Elements of Service program has enabled us to move beyond the basics of ADA compliance and has enhanced our ability to create a truly welcoming environment that supports our ambassadors and reassures our guests.

—Marie-Paule Nowlis, Hotel Manager
Sofitel New York

Peter Slatin and his associates conducted a series of informative and enlightening workshops for the majority of our colleagues at the Intercontinental New York Times Square Hotel. The Slatin Group provided our staff with invaluable guidelines and strategies to utilize when assisting our guests with disabilities. The feedback regarding these workshops was extremely positive with many colleagues mentioning that this information was important in their personal lives also. Since the workshops were held, our colleagues have been more comfortable and knowledgeable when serving our guests with disabilities. Thank you Slatin Group.

— Lou Ann Pavelin, Director of Training
InterContinental New York Times Square

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