Blog
Sounds of NYC’s Rubin Museum
Many NYC museums are easily accessible, offering well-placed wheelchair entrances, plenty of guided audio and in-person tours, as well as a variety of experiences tailored to people with hearing and developmental or cognitive challenges.... read more
Bringing the Elements of Service Message to Miami
We’ve been invited to present to hoteliers and HR professionals on June 20th in Miami, courtesy of the Greater Miami and the Beaches Hotel Association (GMBHA).... read more
Training at the Hilton Garden In Central Park South
It’s rare that we can claim to have cornered a market, but that’s what we did this week with a day of training and education for the staff of the Hilton Garden Inn Central Park South.... read more
When Customer Service Dies: the Strange Case of United Airlines
We are always on the lookout for stories involving acts of discrimination against people with disabilities by people whose job it is to provide customer service. These acts are usually the result of ignorance, fear and misinformation.... read more
Elements of Service Now Available as an E-Learning Program from Slatin Media Group
I’m thrilled to announce a new partnership with the Educational Institute of the American Hotel & Lodging Association (AHLEI) for the hosting, promotion and sale of our new Elements of service e-learning course just published by Slatin Media Group, strategic partner of Slatin Group. (Slatin Media is a partnership of Peter Slatin and noted instructional designer Jason Willensky, and Elements of Service is the first in what will be a robust line of e-learning products addressing disability and service across industries.)... read more
Arts, Media & Disability
By Jeremy Einbinder
As those in the disabled community fight for a more inclusive society, they often find that the toughest battles are with entrenched viewpoints about disability rather than any personal physical or intellectual challenge. Two recent articles highlight how culture surrounding disability has a profound impact on the way people respond to it in the real world.... read more
As those in the disabled community fight for a more inclusive society, they often find that the toughest battles are with entrenched viewpoints about disability rather than any personal physical or intellectual challenge. Two recent articles highlight how culture surrounding disability has a profound impact on the way people respond to it in the real world.... read more
Peter Slatin Presents at NYC & Co. “Americans with Disabilities Act: Going Beyond Compliance to Customer”
As part of the month-long city-wide celebration of the 25th anniversary of the Americans with Disabilities Act, we spoke last week to a packed house in the Grand Ballroom of the Roosevelt Hotel alongside Clio King, Deputy Commissioner and General Counsel for the Mayor’s Office for People with Disabilities.
... read moreNYC & Company Talks: ADA—Beyond Compliance to Service
When: July 20, 3:30–5 p.m.
Where: Roosevelt Hotel, Grand Ballroom
Interstate Hotels & Resorts Brings Slatin Group and Elements of Service to Its Five IHR Owned and Managed Properties
Interstate Hotels & Resorts, the largest third-party hotel manager in the U.S., asked the Slatin Group to bring the Elements of Service training to all five of the properties it also owns.... read more
Virgin Hotel Chicago Incorporates Elements of Service Program for a All Associates
Following through on its commitment to providing its guests with disabilities with the same attentive, innovative service it has long been famous for, Virgin Hotels asked Slatin Group to begin training its managers and associates at its inaugural property, Virgin Hotel Chicago, even before the hotel opened its doors.... read more