Blog
How Westchester County Tourism and Film Is Leading on Inclusive Travel
Westchester County executives and tourism leaders and Slatin Group presenters following our training session at the Louis V. Gerstner Center in Armonk, NY.
Thank you, Westchester County Tourism & Film for joining us on a learning and teaching journey to increase and improve accessible tourism throughout your 48 municipalities spread over 450 square miles. Helping this popular destination, where tourists spend well above $2 billion annually, address its accessible travel questions with a unified message is a challenge we are embracing. WCTF understands that its needs can be different from those in Our previous work with Destination Marketing Organizations in cities such as New York, Boston, New Orleans and Seattle.
... read moreLuxury Meets Accessibility at Moet-Hennessy
On July 24 – just two days shy of the 35th anniversary of the signing of the Americans with Disabilities Act, I participated in a panel discussion at the HQ of Moet Hennessy USA in the magnificent 7 World trade Center.
... read moreAccessibility Training at The Carlyle Hotel: Advancing Inclusive Luxury Hospitality
In a cozy back-of-house meeting room at the historic top-line Carlyle Hotel in Manhattan, I spoke about Elements of Service with three groups of Carlyle associates over the course of a day.
... read moreADA Compliance Robots Come to Orange County
The city of Irvine, California, a meticulously planned and groomed city where no leaf dare spring loose from the knife-edged suburban hedge, is deploying several robots on walkabouts to assess ADA compliance at Irvine’s 9,000-plus curb cuts and 1,000-plus miles of sidewalks.
... read moreAccessible Canada, Accessible World
I was honored to participate in planning the Communications track for Accessible Canada, Accessible World, a fascinating conference held in Montreal in May.
... read moreFinding an Accessible NYC Hotel Room – and an Accessible Hotel
Stop the Presses! Shocking White Paper from Digital Access Leader Vespero Shows Accessibility in Restaurants Drives Loyalty from Blind People
Do two recent articles about restaurant accessibility indicate a trend? Well, a pattern, anyway. Restaurant Accessibility for Blind and Low Vision Customers
... read moreFinally—Overprice coffee and Terrible Fast Food Are now Fully Accessible
I appreciated being included in reporter Gloria Dawson’s article “Why Accessible Restaurant Design is a Win for Customers of allAbilities,” in Nation’s Restaurant News.... read more
Helping clear the air around digital accessibility and website compliance concerns and uncertainty
As concern and uncertainty grow around digital accessibility and website compliance among a broad range of businesses and particularly among hoteliers, we were pleased in September to help clear the air at a seminar conducted by one of New York City’s leading legal firms in hospitality.
... read moreTwo days of on-site Elements of Service workshops at The Frick Collection
The Frick recently welcomed Slatin Group for two days of on-site Elements of Service workshops.
... read more