Blog

Slatin Group was named a semifinalist for the prestigious 2015 Global Fellowship from Echoing Green Foundation.... read more

More than 100 managers and associates at the Westin New York Times Square, a major 900-room convention and tourist hotel in the heart of New York’s most famous theater, tourism and business district, underwent Elements of Service training from the Slatin Group in early November.... read more

New York—August 19, 2014—People with disabilities in the U.S. wield a surprising $200-plus billion in discretionary income. Vision, hearing and mobility-impaired consumers want access to mean more than the basics of compliance, and are especially loyal to those who can answer that challenge. Recognizing the particular needs of disability service training for the select service hospitality sector, Slatin Group prepared and conducted two days of workshops focused on serving guests with disabilities at four Marriott select service hotels in New York.

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New York, June 3, 2014—Virgin Hotels is partnering with Slatin Group, a leading consultant on service to the increasingly active and mobile community of travelers with disabilities. Slatin Group’s focus on creating a guest experience for the disabled on par with that of the public at large is a perfect fit for Virgin’s staunch commitment to innovation and to bringing the best in customer service to all of its guests.... read more

Working for the first time with Paralympian racer Maggie Redden, we provided Elements of Service Training for two NYC hotels, both owned by the Moinian Group.... read more

February 11–12, we conducted our second Elements of Service program for a Hyatt property, this one in suburban Deerfield, IL.... read more

We were recently invited to attend a very special event: a touch tour of the Disney On Ice: Treasure Trove show, then playing at the Barclays Center in Brooklyn.... read more

Eliza Cooper was interviewed on gains and challenges in accessible mobile phones by Marketplace, the business-oriented news show on National Public Radio.... read more

With Slatin Group’s help, Southeast Alaska Independent Living’s Accessible Recreation Options (ARO) initiative has received an inaugural grant from Rasmussen Foundation. The grant will go toward continuing to develop outreach, training and support for tourism providers and tourists with disabilities visiting the region... read more

The nastiness in Congress has now extended to people with disabilities. The Senate voted not to ratify the United Nations Convention on the Rights of Persons with Disabilities, denying even an expression of support for such rights to those who make up the “largest minority”... read more